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FREQUENTLY ASKED QUESTIONS

Everything You Wanted To Ask

Cannot thank Tony & Carol enough. Beautiful day captured our story fabulously. From the owl flying the rings down the isle and 40th birthday cake . A day to remember. Highly recommend. The best photographer in Kent!

Emma, Bexley Wedding

Frequently Asked Questions

FAQs

What is your style?
I love to shoot unposed and natural wedding, event and family photographs. Capturing the emotions and detail of your wedding, event or photo shoot is what is important to me. I am influenced by documentary street photography and try to capture spontaneous and magical moments as they occur. I include a mixture of both colour and black and white photographs in your wedding gallery. Black and white images that show emotions are especially powerful and perfect to include in your wedding gallery and album.
Do you photograph groups and bride and groom portraits?
While I love the documentary style of my photos, I fully understand that couples and event organisers love to have group shots included as part of the wedding day or event. I usually suggest couples set a limit of 10-15 group shots as you will find this takes a considerable amount of time to organise.

As for bride and groom portraits, I usually plan with my couples to shoot a few mini-sessions, usually before the wedding breakfast and during the Golden Hour (the hour before sunset) to capture some quiet and romantic moments between the two of you.
How long before we see our photographs after our wedding, event or family photo shoot?
I always try to provide the full set of edited and finished images to your online gallery within 35 days of the date of your wedding. For events and family photo shoots, this is usually within 21 days.

I do understand how much you would love to see the images and share these with family and friends earlier. Therefore, I always try to edit and put a small selection of images from your wedding, event or family photo shoot within 24-48 hours afterwards, provided you have given us permission to use the images for our website, social media and marketing (in magazine print articles, blogs, photographic competitions, etc). If no image usage is given, I will let you know when the gallery has been uploaded for you to view and download your images although sharing of gallery images to social media websites (Facebook, Instagram, etc.) is not provided with the gallery. You are still able to share the gallery password with family and friends.
Do we get to see all of the images taken from our wedding or event?
I always include the very best images from your wedding day or event in the final gallery. I may take a sequence of images in order to achieve the best possible version, especially for group shots where people may blink, move or turn away from the camera. When I edit the images, only the best are selected to feature in your gallery. All images that do not make it through to the gallery are deleted immediately during the editing process.
Can we download our photos from your website?
Of course! We make it very easy for you to do so as well! If your collection includes ALL of the images in your gallery, we will send you a PIN number once the gallery has been made live and this allows you to download your photos, as a ZIP file, to your computer, Dropbox or Google Photos accounts. Once downloaded, just unzip the file to view and print your photos.

If your collection includes a set number of images, we will ask you to save the number of images specified and share them with us. Once received, we will send you the images for you to download and unzip to view and print.
How do we view our images and can we share them with family and friends?
I provide a beautiful password protected secure gallery for you to view, download and share your images from. You are more than welcome to share the gallery with family and friends as you wish by providing them with the link to your gallery and also, the gallery password.

In addition, I provide a store where you, your family and friends can purchase images from your wedding, family photo shoot or event. Professional lab prints start from £6.00 and hi-resolution digital downloads are £20.00 per image.

I also offer a wide range of wall art including canvas wraps, framed prints, etc. which can be purchased direct from the gallery.
Do we need a second photographer?
I always recommend to couples or event organisers that when you want both bride and groom preparations or there are more than 100 people attending, a second photographer is extremely helpful. Often couples get ready in different locations and I need a photographer at the alternate location to shoot the getting ready of the other party. Also, it will provide greater coverage of your wedding day or event as the second photographer will provide extra coverage of the wedding party whilst I am doing group shots and the bride and groom portrait sessions . A second photographer provides more coverage of the evening celebrations too!
Are you insured - and should we be too?
Absolutely yes! I would always recommend that whatever type of supplier you choose for your wedding or event, you check that they are insured. I hold equipment, public liability and professional indemnity insurance and I am more than happy to provide a copy of my insurance cover details to your venue should they require it.

I would also recommend that you take out wedding insurance to cover yourselves in the event of anything unfortunate happening which may affect your special day.
What happens if you are ill and cannot photograph our wedding or event?
In 10 years of photographing weddings, I have not missed photographing one of my couples or events. Should I become ill - or something more serious happen - Carol would arrange for an alternate photographer to attend. This would be at no extra cost to you.
What if we have to postpone or cancel our wedding or event?
No-one wants to have to postpone or cancel a wedding or event. Unfortunately, sometimes things happen and there is no alternative but to do so.

With postponements, I will do everything reasonably possible to photograph your wedding or event on your rescheduled date. If the postponement is within the same calendar year, there is no additional charge to your wedding photography. Should the wedding or event be rescheduled to another calendar year, a 10% surcharge would apply for each additional year from the original date as I would have to turn down work in that year.

In the event I am unable to personally photograph your wedding or event on your rescheduled date, I would offer the services of a trusted associate photographer to shoot the event and I would provide the same first class service you would have received had I shot the wedding including editing of images and supply of products as agreed in the original contract.

In the event that you have to cancel your wedding or event, I would require written confirmation of this and confirmation of cancellation from the venue, if applicable.

If the cancellation is more than 28 days before the wedding, only the non-refundable booking fee is payable, all other monies would be refunded if paid in advance. Should the cancellation be within 28 days of the wedding date, a refund of the paid collection cost will only be made, excluding the non-refundable booking fee, if I were able to rebook the date. This would be refunded within 14 days after the booked date.
How do we book you to shoot our wedding or event?
To book, a £250 non-refundable booking fee is paid to secure your wedding (£150 booking fee for events) in my diary. I cannot reserve dates but once the booking fee is paid, I do not book any additional events in my diary which may conflict with yours. The balance is payable 28 days before your wedding (14 days for events). The booking fee also covers our initial correspondence and admin time.
What payment methods you accept?
I prefer to accept payments by BACS or debit/credit cards but also, accept cash. I always provide fully documented receipts for your records once payment is made.

For full day weddings, we offer the option of paying your wedding booking by installments via credit card. Please ask for more details.

Check Our Availability

If you would like to check our availability to photograph your wedding, event or family photo shoot, please complete the contact form below or via our Contact page. You can also call Tony on 07725 805768 or Carol on 07703 493574. We can’t wait to speak to you!

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